Tacit and Explicit Knowledge Management among Operational Employees at Kyriad Hotel Bumiminang Padang

Wirda Humaira; Nidia Wulansari

doi:10.63076/jomm.v3i1.105

Authors

Wirda Humaira Universitas Negeri Padang
Nidia Wulansari Universitas Negeri Padang

DOI:

https://doi.org/10.63076/jomm.v3i1.105

Keywords:

Explicit Knowledge, Hotel Employees, Knowledge Management, Operational Learning, Tacit Knowledge

Abstract

This study maps the implementation of knowledge management among operational employees at Kyriad Hotel Bumiminang Padang, with particular attention to tacit and explicit knowledge. The study used a quantitative descriptive survey designed to describe implementation levels rather than test causal relationships. Saturated sampling covered all 41 operational employees. Data were collected through a five-point Likert questionnaire and summarized using item means and the respondent achievement level (TCR). Tacit knowledge recorded a mean of 3.12 (TCR 62.4%) and was classified as fairly good, whereas explicit knowledge reached 3.63 (TCR 72.6%) and was classified as good. The pattern indicates that formal procedures, documentation, and digital tools are more established than the systematic transfer of experience-based knowledge. The lowest scores point to limited learning from operational problems and difficulties in using some systems. Management should institutionalize mentoring, short after-action reviews, regular operational briefings, accessible digital documentation, and a clear process for translating lessons learned into updated work standards.

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