The Influence of Internal Communication and Teamwork on Employee Performance at Natra Bintan A Tribute Portfolio Resort

Akmal Irsan; Arif Adrian

doi:10.63076/jomm.v2i2.43

Authors

Akmal Irsan Universitas Negeri Padang
Arif Adrian Universitas Negeri Padang

DOI:

https://doi.org/10.63076/jomm.v2i2.43

Keywords:

Internal Communication, Teamwork, Employee Performance, Hospitality Industry, Human Resource Management

Abstract

The hospitality industry plays a vital role in tourism by providing accommodation and high-quality service experiences that influence guest satisfaction. This study examines the influence of internal communication and teamwork on employee performance at Natra Bintan, a Tribute Portfolio Resort. Using a quantitative descriptive design with a causal–associative approach, the research involved all 90 employees across various departments, applying a total sampling method. Data were collected via a structured questionnaire tested for validity and reliability, and analyzed with SPSS version 26.0 using descriptive statistics, classical assumption tests, and multiple linear regression. The results show that internal communication (mean = 4.30) and teamwork (mean = 4.38) were rated “very good,” while employee performance achieved an “excellent” rating (mean = 4.53). Regression analysis revealed that teamwork had a strong positive and significant effect (β = 0.868, p < 0.05), whereas internal communication, despite its high score, had no statistically significant effect (β = 0.140, p > 0.05). The model explained 76.6% of the variance in employee performance. These findings highlight teamwork as the primary driver of performance in the hospitality sector, suggesting that management should strengthen collaboration, trust, and psychological safety, while sustaining structured and inclusive communication systems

References

R. Nurul Nugraha, R. Setiawan, M. H. Mulya, R. Adilla, and A. Mfr, “Food And Beverage Management Purchase Kartika One Hotel,” J. Ilm. Wahana Pendidikan, vol. 25, pp. 760–770, Dec. 2023, doi: 10.5281/zenodo.10435300.

N. Aini and J. Simanjutak, “Pengaruh Motivasi Kerja Dan Kedisiplinan Terhadap Kinerja PT Hi-Precision Engineering Indonesia,” J. Econ. Account., vol. 1, no. 1, pp. 48–59, 2020.

N. M. A. K. Dewi, N. L. G. S. Sadjuni, and N. D. M. S. Diwyarthi, “Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan di Hotel PRL,” TOBA J. Tour. Hosp. Destin., vol. 3, no. 4, pp. 153–159, 2024, doi: 10.55123/toba.v3i4.4434.

A. Komarudin, M. Ismail, W. Ode, and Z. Muizu, Manajemen Sumber Daya Manusia Pengelola LKM, 2016.

D. R. Suryani and A. Hendarwati, “Pengaruh Komunikasi Internal Dan Budaya Organisasi Terhadap Persepsi Kinerja Pegawai,” Prima Ekon., vol. 10, no. 2, pp. 51–79, 2019.

S. Suwanto, N. Nurjaya, D. Sunarsi, A. Rozi, and A. Affandi, “Pengaruh Komunikasi Internal Dan Disiplin Kerja Terhadap Kinerja Karyawan,” J. Tadbir Perad., vol. 1, no. 3, pp. 222–229, 2021, doi: 10.55182/jtp.v1i3.73.

K. Munthe and E. Tiorida, “Pengaruh Komunikasi Internal Terhadap Kinerja Karyawan,” J. Ris. Bisnis dan Investasi, vol. 3, no. 1, pp. 86–92, 2017, doi: 10.35697/jrbi.v3i1.549.

N. M. S. U. Susanti and D. Widyani, “Pengaruh Keterlibatan Kerja Karyawan, Loyalitas Kerja dan Kerjasama Tim terhadap Kinerja Karyawan,” J. Emas, vol. 2, pp. 224–234, 2020. [Online]. Available: https://e-journal.unmas.ac.id/index.php/emas/article/view/1742/1394.

P. L. T. Sihombing and M. U. Batoebara, “Strategi Peningkatan Kinerja Dalam Pencapaian Tujuan,” J. Publik Reform UNDHAR Medan, vol. 6, pp. 1–16, 2022.

N. M. Fa’iz and Abdullah, “Dimensi-Dimensi Komunikasi Organisasi Pada Himpunan Mahasiswa Ilmu Komunikasi Unida Gontor,” Al-Qaul J. Dakwah Dan Komun., vol. 3, no. 1, pp. 1–12, 2024.

D. W. I. Gemina, “Strategi Meningkatkan Kinerja Karyawan Dengan Penerapan Total Quality Management,” Ph.D. dissertation, Univ. Pakuan, 2025.

L. W. Sinarli, F. Fatthorahman, and T. Pradiani, “Pengaruh Lingkungan Kerja Non-Fisik dan Teamwork Terhadap Kepuasan Kerja yang Berdampak Pada Kinerja Tenaga Pendidik,” J. Ekon. Manaj. Sist. Inf., vol. 6, no. 3, pp. 1821–1834, 2025, doi: 10.38035/jemsi.v6i3.4154.

D. J. Bantam, R. D. Febryanto, Y. Bilnadzari, and A. Wijaya, “Strategi Dalam Meningkatkan Kerjasama Tim Di Lingkungan Perusahaan,” J. Ilm. Penelit. Multidisiplin Ilmu, vol. 2, no. 9, pp. 66–71, 2024. [Online]. Available: https://journal-mandiracendikia.com/jip-mc.

A. Komarudin, M. Ismail, W. Ode, and Z. Muizu, Manajemen Sumber Daya Manusia Pengelola LKM, 2016.

N. M. Fa’iz and Abdullah, “Dimensi-Dimensi Komunikasi Organisasi Pada Himpunan Mahasiswa Ilmu Komunikasi Unida Gontor,” Al-Qaul J. Dakwah Dan Komun., vol. 3, no. 1, pp. 1–12, 2024.

L. W. Sinarli, F. Fatthorahman, and T. Pradiani, “Pengaruh Lingkungan Kerja Non-Fisik dan Teamwork Terhadap Kepuasan Kerja yang Berdampak Pada Kinerja Tenaga Pendidik,” J. Ekon. Manaj. Sist. Inf., vol. 6, no. 3, pp. 1821–1834, 2025, doi: 10.38035/jemsi.v6i3.4154.

P. L. T. Sihombing and M. U. Batoebara, “Strategi Peningkatan Kinerja Dalam Pencapaian Tujuan,” J. Publik Reform UNDHAR Medan, vol. 6, pp. 1–16, 2022.

R. A. Putri, C. W. Wolor, and M. Marsofiyati, “Analisis Faktor-Faktor yang Mempengaruhi Kinerja Karyawan pada PT XYZ Tangerang,” J. Manuhara, vol. 1, no. 4, pp. 374–384, 2023, doi: 10.61132/manuhara.v1i4.405.

J. C. Nunnally and I. H. Bernstein, Psychometric Theory, 3rd ed. New York, NY, USA: McGraw-Hill, 1994.

Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D, Bandung, Indonesia: Alfabeta, 2022.

R. Nurul Nugraha, R. Setiawan, M. H. Mulya, R. Adilla, and A. Mfr, “Food And Beverage Management Purchase Kartika One Hotel,” J. Ilm. Wahana Pendidikan, vol. 25, pp. 760–770, Dec. 2023, doi: 10.5281/zenodo.10435300.

N. Aini and J. Simanjutak, “Pengaruh Motivasi Kerja Dan Kedisiplinan Terhadap Kinerja PT Hi-Precision Engineering Indonesia,” J. Econ. Account., vol. 1, no. 1, pp. 48–59, 2020.

N. M. Fa’iz and Abdullah, “Dimensi-Dimensi Komunikasi Organisasi Pada Himpunan Mahasiswa Ilmu Komunikasi Unida Gontor,” Al-Qaul J. Dakwah Dan Komun., vol. 3, no. 1, pp. 1–12, 2024.

L. W. Sinarli, F. Fatthorahman, and T. Pradiani, “Pengaruh Lingkungan Kerja Non-Fisik dan Teamwork Terhadap Kepuasan Kerja yang Berdampak Pada Kinerja Tenaga Pendidik,” J. Ekon. Manaj. Sist. Inf., vol. 6, no. 3, pp. 1821–1834, 2025, doi: 10.38035/jemsi.v6i3.4154.

P. L. T. Sihombing and M. U. Batoebara, “Strategi Peningkatan Kinerja Dalam Pencapaian Tujuan,” J. Publik Reform UNDHAR Medan, vol. 6, pp. 1–16, 2022.

S. Suwanto, N. Nurjaya, D. Sunarsi, A. Rozi, and A. Affandi, “Pengaruh Komunikasi Internal Dan Disiplin Kerja Terhadap Kinerja Karyawan,” J. Tadbir Perad., vol. 1, no. 3, pp. 222–229, 2021, doi: 10.55182/jtp.v1i3.73.