The Influence of Education Level and Work Experience on Employee Performance at Taman Nongsa Indah Village Batam

Agnesti Novela; Pasaribu

doi:10.63076/jomm.v2i3.80

Authors

Agnesti Novela Program Studi Manajemen Pariwisata dan Perhotelan, Departemen Pariwisata, Fakultas Pariwisata dan Perhotelan, Universitas Negeri Padang
Pasaribu Universitas Negeri Padang

DOI:

https://doi.org/10.63076/jomm.v2i3.80

Keywords:

Education Level, Work Experience, Employee Performance, Hospitality industry, Taman Nongsa Indah Villag

Abstract

This study examines whether education level and work experience shape employee performance at Taman Nongsa Indah Village, Batam. Using a quantitative, associative cross-sectional design, all 60 permanent employees were surveyed (total sampling). Education level (13 indicators) and work experience (12 indicators) were measured via structured questionnaires; performance used company evaluation data. After meeting classical assumptions, multiple linear regression showed: education level had no significant effect on performance (t = 1.077, p = 0.286); work experience had a negative, significant effect (t = −2.948, p = 0.005; β = −0.432); jointly, both predictors were significant (F = 4.537, p = 0.015) with R² = 0.137. Descriptively, performance averaged 81.63—below the company target of 85. The counter-intuitive negative effect of experience is discussed through burnout, complacency, technology-adaptation gaps, appraisal bias, and career-plateau issues. Managerial implications include anti-burnout initiatives, revitalized training (including digital upskilling), appraisal redesign to capture mentoring/complex problem-solving, clearer career paths, and performance-linked rewards. Future research should incorporate additional determinants (e.g., motivation, leadership, culture) and longitudinal designs to probe non-linear experience–performance dynamics.

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