The Influence of Internal Communication On Employee Productivity At The Axana Hotel Padang

Authors

  • Arda Dian Nugraha Arda Universitas Negeri Padang
  • Azmen Kahar Universitas Negeri Padang

DOI:

https://doi.org/10.63076/jomm.v2i3.83

Keywords:

Internal Communication, Employee productivity, Employee performance, Human Resource, Management Hotel

Abstract

This study aims to analyze the effect of internal communication on employee productivity at The Axana Hotel Padang. The research employs an associative quantitative approach with a population of 61 employees, using a total sampling technique. Data were collected through a Likert-scale questionnaire that had been tested for validity and reliability. The results of multiple linear regression analysis show that internal communication (regression coefficient = 0.401; t = 3.892; p = 0.000) has a positive and significant effect on employee productivity. Path analysis indicates that the direct influence of internal communication on employee productivity is 0.605, while the indirect effect through other variables is 0.088, resulting in a total effect of 0.693. These findings demonstrate that effective internal communication can significantly enhance employee productivity. The results of this research are expected to serve as a reference for hotel management in formulating more effective and productive human resource policies

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Published

2025-11-07

How to Cite

Arda, A. D. N., & Azmen Kahar. (2025). The Influence of Internal Communication On Employee Productivity At The Axana Hotel Padang. Journal of Multidimensional Management, 2(3), 366~372. https://doi.org/10.63076/jomm.v2i3.83